Deliveries and returns
Article 12: modalities of delivery Products are delivered to the address indicated by the consumer on the order form and only in metropolitan France. The consumer has to verify the state of the packaging of the goods in the delivery and to indicate the damage due to the carrier on the delivery slip, as well as to TR Helicopter, within one week. The consumer can obtain, at his/her request, the sending of an invoice in the billing address and not in the delivery address by validating the option planned for that purpose on the order form. As regards the expedition, we work essentially with Colissimo Suivi. As soon as we proceed to a sending, you receive immediately an e-mail by informing you.
THE POST OFFICE
To reduce at the most the transport costs, all the products of low or average dimensions are sent by a service of the post office Colissimo Suivi. Besides the fact of being economic, this service delivers in 48 hours in all France and offers you the possibility of getting back products ordered your post office close to the delivery address in case of absence of the place of initial delivery during the presentation of the mailman. Concretely, if you are absent the day of the delivery, your mailman will leave with you a calling card in your mailbox, which will allow you to remove your parcel to your post office during the opening hours, within 15 days. Colissimo Suivi is a very reliable service. However, it is possible, as in any shipping, that he can have a delay in delivery there or that the product gets lost. In case of delay in delivery with regard to(compared with) the date when we indicated to you in the e-mail of shipping, we ask you to indicate us this delay by calling us by telephone or by sending us an e-mail. We shall contact then the Post office to make start an investigation. An investigation Posts can last until 21 days from the date of the beginning of the investigation. If during this deadline, the product is found, will be immediately rerouted in your place of residence (the majority of the cases). If on the other hand the product is not found at the end of the deadline of 21 days of investigation, the Post office considers the parcel as lost. It is only at this moment when we can send back to you a substitute, at our expenses. If one or several ordered products were not available any more at this moment, we would pay off to you the amount of products concerned by the loss of the carrier. If one or several products were still available, but had changed sale price on the site, we would apply the new sale prices, either by paying off you by check of the difference, or by asking for a complementary check concerning this price difference. We disclaim all liability as for the extension of delivery deadlines because of the carrier, in particular in case of loss of products or strike. Article 13: problems of delivery because of the carrier Any anomaly concerning the delivery (damage, product being lacking with regard to(compared with) the delivery slip, the damaged parcel, produced broken) must be necessarily indicated on the delivery slip in the form of " handwritten reserves ", accompanied with the signature of the customer. The consumer will have to confirm at the same time(in parallel) this anomaly by sending to the carrier in the next two ( 2 ) working days the delivery date a registered letter with acknowledgement of receipt explaining the the aforementioned complaints. The consumer will have to pass on copy of this mail by e-mail or by simple mail in:
33760 BELLEFOND FRANCE
Article 14: errors of delivery has 14-a: the consumer will have to formulate with TR Helicopter that very day of the delivery or at the latest the first working day following the delivery, any complaint of error of delivery and/or non-compliance of products in kind or in quality with regard to the indications appearing on the order form. Any complaint formulated beyond this deadline will be rejected. 14-b: the formulation of this complaint with TR Helicopter can be made: - first and foremost by telephone in 05 56 23 92 06 from Monday to Friday from 2 pm till 7 pm, - by connecting you on our site in the section " follow your order " where, having entered your customer's number, you can ask us your question through the menu to contact by specifying well the reference of the order. 14-c: any complaint not made in rules defined above and within the time limits allowed cannot be taken into account and will clear TR Helicopter of any responsibility face to face of the consumer. 14-d: has reception of the complaint, TR Helicopter will attribute a number of exchange of one or several product (s) concerned (s) and will communicate it by e-mail, by fax or by telephone to the consumer. The exchange of a product can take place only after the attribution to the consumer of a number of exchange according to the approach presented above. 14th: in case of error of delivery or exchange, every product to be exchanged or to be paid off must have returned to TR Helicopter in general and in its original packing, in Colissimo Recommandé, at the following address:
33760 BELLEFOND FRANCE
To be accepted, any return must be beforehand indicated to the Customer service of TR Helicopter. Forwarding charges are chargeable to TR Helicopter, safe in case it would turn out that the resumed(taken back) product does not correspond to the declaration of origin made by the consumer in the voucher of return.